House of Tinu Services & products Terms and Condition

UK Laws and Regulations apply when purchasing custom made and bespoke items and are exempt from the our standard returns policy unless faulty.

Hair products purchased which in not custom made can be returned within 7 working days if not been used.

Unfortunately custom made pieces, hair bundles, wigs, can not be returned which is why it is important to check the size, length, texture and colour before installing or using it.

Hair that is purchased from us and fitted by us if you are not happy with result we can only repair, fix the hair style or provide an alternative service in the salon, we are unable to refund a fitted or used hair.

We would not be held responsible for any problems with the hair through removal process by other salons/stylists, colouring, or poor maintenance. We offer full aftercare advice after hair purchase or fitted by us, if we feel you have not followed our aftercare advice or have used incorrect products which has caused damage to the hair, we would not be held liable.

We require a 30% Deposits for hair extension service (Hair extension service incl our hair) deposit are non refundable in an event of late cancellation or a missed appointments.