Terms and Conditions

Welcome to the DLUSSO COLLECTION® Web store. Please carefully read below as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. By using this Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on this Dlusso Web site.

Dlusso Collection reserves the right to make changes to this Web site and its Conditions of Use at any time. Each time you use this site, you should visit and review the then current Conditions of Use, and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied Dlusso Collection Web site, it’s content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using Dlusso Web site at this time.

User

Tampering with the site, misrepresenting the identity of a user or conducting fraudulent activities on the site is prohibited. All intending customer of Dlusso Collection must register on our site and have an account in other to place an order. We only allow one account per user. Please note you cannot change the email address on your account to ensure you use your primary email address to register on our site.

Right to Change Sites

Dlusso Collection reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Sites or any service, content, feature or product offered through the Sites, with or without notice; modify and/or waive any fees charged in connection with the Sites; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Sites.

Site Contents

The Sites and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Sites.

Unless otherwise specified, the Sites and the Contents are intended to promote Dlusso Collection products and services. The content on this site does not constitute professional advice. You should consult your professional hair stylist, or beauty expert. Dlusso Collection is not responsible for any medical or health problems that may result from your engaging in any activities described on this site or from any information you obtain from this site.

Personal Information Submitted Through the Sites

Your submission of personal information through the Sites is governed by our PRIVACY POLICY. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Other Submissions

Apart from your personal information, any communication or material you send to the Dlusso Collection site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Dlusso Collection website may be used for any purpose including but not limited to the modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Dlusso Collection, you irrevocably transfer and assign to Dlusso Collection and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual property or proprietary rights that you may have in such material. Any communication you send to the Dlusso Collection site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

Disclaimers and Limitation of Liability

By using the Dlusso Collection LTD, you expressly agree that use of THE COMPANY Web site is at your sole risk. Dlusso Collection website is provided on an “AS IS” and “as available” basis. Neither Dlusso Collection”, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, or the like (collectively, “Associates”) warrant that use of the Dlusso Collection Web site will be uninterrupted or error-free. Neither Dlusso Collection nor its Associates warrant the accuracy, integrity or completeness of the content provided on our site or the products or services offered for sale on the Web site. Further, Dlusso Collection LTD makes no representation that content provided on our site is applicable to, or appropriate for use in, locations outside of the U.K , we specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose.

Under no circumstances shall our company or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Web site, including but not limited to reliance by you on any information obtained from the Dlusso Collection Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of our company has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through the Dlusso Collection Web site. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Dlusso Collection LTD is not liable or responsible for any amount of damages above the aggregate pounds amount paid by the customer for the purchase of products or services under this agreement.

Indemnification

You agree to defend, indemnify and hold Dlusso Collection LTD harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Sites and/or your breach of any representation, warranty, or other provision of the Agreement.

Copyrights

Images of people or places displayed on the our site or our sister company related to our products and service are either the property of, or used with permission by, Dlusso Collection LTD. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on our site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Dlusso Collection LTD or sister company on this site may be the subject of other intellectual property rights owned by Dlusso Collection company.

User Comments, Feedback, and Other Submissions

At Dlusso Collection we are always pleased to hear from users and welcomes your comments regarding our products and services. (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to our company. Dlusso Collection shall be under no obligation , to maintain any Comments in confidence, ) to pay compensation for any Comments; or to respond to any Comments. Dlusso Collection has the right but not the obligation to monitor and edit or remove any comments.
You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain any unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our Sites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Dlusso Collection company as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

Product Information

Dlusso Collection website has lots of information regarding our products. We have the “overview” page and the “details” tab, PLEASE ensure to properly review the “details” tab and visit corresponding links if provided. By successfully placing your order via our website, we assume that you have read all the details regarding your product of interest.

The prices displayed on the Sites are quoted in British Pounds for other currency please see current currency converter .

Color Display

Dlusso Collection attempts to display product images shown on the site as accurately as possible. We will make every effort to match each order to your exact specifications but bear in mind that the conditions that these photos were taken was under studio lighting and colours will also vary from monitor to monitor. Use the colour chart as a general guide, but not a literal one.

NOTE FOR “NATURAL BLACK AND NATURAL BROWN HAIR

Please ensure to read the “details” tab on the individual product page. Because these two colours are natural hair colour, each individual piece comes from a separate donor we cannot guarantee exact hair colour shade. In some cases, we may have natural lighter or darker pieces that are available upon request but not guaranteed. Please be forewarned, a slight colour variation will not be a reason to request an exchange. You may add in comment session upon checkout with your natural colour preference and we will do our best to meet your request based on the inventory on hand.

Texture Display

Due to the fact that our company (Dlusso Collection Ltd ) offers 100% virgin cuticle human hair which is real hair from a real donor, each individual bundle comes from a separate donor we cannot guarantee exact hair texture. Even with our slight processed line, the only process done on it is to change the curl pattern. This means that the hair will maintain the natural characteristics, some hair comes naturally silkier, coarser, dull, shinier, thicker or thinner diameter. Each characteristic affects the way the hair behaves/reacts to weather and product. This is the dynamic of virgin hair and is beyond our control. Depending on the batch you receive, you will consult your professional stylist and adapt to the maintenance routine for that type of hair.
We have tried our best to categorise the texture based on curl pattern, the image provided are guidelines only and not a direct literal one. We cannot guarantee a course, silkier or curlier batch. A slight texture variation will not be a reason to request an exchange.

Image Display

The images showed on the site must be used as a general guide, but not a literal one. Due to the dynamic of real hair, the way you style or treat the hair will affect the actual finished look. Bear in mind that the conditions that these photos were taken were under studio lighting and colours, textures and sizes will also vary from monitor to monitor. The “Details” tab and the actual product will determine what you’re ordering.

Errors, Inaccuracies, and Omissions

Product availability, prices are offered are subject to change without any notice. Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Errors will be corrected where discovered, and Dlusso Collection reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, we will contact you with an option to cancel or process your order. If you wish to process the order, we will require you to pay for the difference if less payment is captured or we will issue you a refund of the excess amount if more payment is captured. If you wish to cancel your order, Dlusso Collection will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Pricing Policy

Our website will display the current selling price. Prices and offers are subject to change without notice.

ALL SALES ARE FINAL for discontinued and clearance item.

Sales Tax Policy
Sales tax are based on full price.

Payment Option/ Terms

Currently, we accept (1) all major credit cards (2) Western Union and (3) Bank Wire transfer.
Terms of payment are always 100% upfront. As soon as you place an order online via credit card option, note that your credit card will be charged immediately.
WE TAKE CREDIT CARD FRAUD SERIOUSLY. All Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.
To process order going to a different address other than your billing address MUST require you to fill out a credit card authorization form and verify your credit card. This includes submitting the image of your credit card and other supporting documentation before your shipment can be processed. Please review more details of our PAYMENT OPTION.

Promotional Materials

Coupon Code: Promotional Codes are debited at the time an order is placed. Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Coupons must be used prior to their noted expiration date, additional terms of the coupon and within a single transaction. Coupon cannot be combined with the additional offer, it is void if you cancel or return your purchase.

Product Availability

Our entire inventory is online and most time will be accurate. For any reason, including system error that your product is out of stock, unavailable or if we are just simply unable to fulfil your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to cancel the sale in which case, we will refund the full amount we charged on your credit card.

Order Validating/Acceptance/Confirmation

Your receipt of an electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Dlusso collection LTD Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Although our system charges you immediately after placing your order, this is NOT a guarantee that we will immediately ship out your order. After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We also reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason.

If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. We will process a refund for the charge that has been made against your card.

Order Processing

We require at least 3-5 days to process a confirmed order. By confirmed orders, we mean orders that have passed our payment and shipping terms. Make sure to review our payment and shipping terms before placing your order.

Our business hours are Monday through Saturday from 10:00 am to 5:00 pm EST. All orders received before 1:00 pm are processed as next business day order.

Orders placed over the weekend will be considered next business day order. Once shipped, orders arrive within the estimated time frame selected on your SHIPPING OPTION checkout.

For your protection, all hair orders over £200 require signature confirmation upon receiving.

Order Changes/Cancellation

You CANNOT cancel your order once placed. We will honour a mild order change prior to shipment up until the status changes to “In progress”
We do not issue a refund, but we can gladly exchange your item if you wish. Also, note that no exchange will be issued on packages returned due to a bad address, refused upon delivery and unclaimed.

Order Limitations/ Limited Quantities

Its on the company own discretion, limit to cancel quantities purchased per person, per household or per order. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason.

These restrictions may include orders placed by the previously ordered customer, using the same Dlusso Collection Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail address you registered with on our site.

If we reject your order, we will generally attempt to notify you using the e-mail address you registered with on our site.

International Order

At this time, If your billing address is an address other than UK we ONLY accept Bank Transfer OR Western Union for ALL orders. Just check out via BankTransfer or western union information. There will be an additional £25 fee for International Bank Transfer.
Please review our INTERNATIONAL SHIPPING for additional information.

Shipping/ Order Tracking

All orders placed on this site are subject to product availability and will be shipped according to Dlusso Collection shipping policies. Our system will automatically send you an update once your order status changes. This update includes your shipping update and tracking number once your order is shipped.
It is your responsibility to track your order especially if your shipping option is “United States Postal Service” this is because they will only attempt delivery once and afterward you must go the local post office to pick up your item. Failure to do so will warrant the item returned to us. In that case, we will charge you additional shipping fee to reship your item.

Please review our SHIPPING POLICY for additional information on shipping options, transit times, rates and policies.

Return/ Exchange Policy

Dlusso Collection is a reputable hair extension supplier company. We take so much pride and pay attention to details of the product we ship to our customers. Everything package goes through a rigorous quality control process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. Our goal is to have satisfied returning customer hence have maintained over 95% positive feedback from our customers.
Due to the nature of our products and for hygienic reason, all sales are final. We do not offer REFUNDS on a successfully processed and shipped order; you will receive a STORE CREDIT. · We suggest that you request a sample where applicable before investing in the hair if you are not familiar with Our Hair. Also, note that return due to a slight colour variation will not be authorised.

Please review our RETURN/EXCHANGE policy for a complete explanation of the return policy.

Return Fraud

We take ALL Return Fraud seriously. All incidents must be reported to authority to the fullest length of law.

Return frauds include but not limited to:

Returning a counterfeit product that is not the product ordered.
Purchasing merchandise for short-term use with the intent to return the item Purchasing higher priced merchandise with the intention of returning the item(s) claiming the lower priced item was received.

Product Defect/ Replacements

Dlusso Collection take great pride in our product, each package is a product of 100% FULL CUTICLE human hair, hence certifies and guarantee that.
PLEASE NOTE: Thoroughly review your product including the weft before removing your label. You can also do a few strand tests on the weft to determine the integrity and quality of the hair prior to using it. Since this is natural hair, it will be is reactive of products used, how it’s installed, the environment and maintenance routine.

Due to hygienic reason, we will not accept any product without the label and packaging intact.

However, if you already installed the hair and feel you have received any product that is defective you must contact us within 14 calendar days from the date your item was received. We will also require you submitting corresponding details and evidence which includes images of the product in question, then we will require you to send us the product back, this means you will need to uninstall the extension.

Please note that waiting longer to install or uninstall the hair will make it void for any sort of review, we simply cannot accept the product at that time. Although no refunds are permitted we will address the quality issue at once.

If Dlusso Collection verifies and agrees that the product is defective in any way, Dlusso Collection will then exchange or replace the item.

Please NOTE that you will be responsible for paying costs associated with returning the Dlusso product(s) if we do not validate the product defect issue.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item.

Lost item/Insurance

In the rare event that your order never arrives, notification of lost items must be received within 14 days from receipt of the shipping confirmation e-mail. Please view our INSURANCE POLICY here.

Dispute Resolution

Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and Dlusso Collection LTD agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such dispute by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

Both you and Dlusso Collection LTD agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiate any litigation or filing any claim against the other party.

Termination of Use

Dlusso Collection may, in its sole discretion, terminate your account or your use of the Dlusso Collection website at any time. Dlusso Collection reserves the right to change, suspend or discontinue all or any aspects of the Dlusso Collection Web site at any time without prior notice.

Please contact us for any Inquiry regarding further clarification about our Terms and Conditions or general questions.